The information we collect depends on how you interact with Lunqevia™. Some information is provided directly by you, while other information may be collected automatically when you use our website.

Personal information may be used where reasonably necessary to operate our online store, fulfill customer requests, provide support, protect our services, and improve the shopping experience.

• Process orders, payments, returns, refunds, and other transaction-related requests.
• Arrange fulfillment and delivery and provide relevant order or tracking communications.
• Respond to customer service questions and after-sales requests.
• Maintain and improve website functionality and the customer experience.
• Detect or reduce potentially fraudulent, unauthorized, or abusive activity.
• Send promotional communications when you have provided the appropriate consent or where otherwise permitted by applicable law.
• Meet legal, regulatory, accounting, or compliance obligations where applicable.

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, or misuse.

Payment transactions may be processed through authorized third-party payment providers. Information required to complete a payment is transmitted to the relevant payment service so that the transaction can be authorized and processed.

No online system can guarantee absolute security. We therefore encourage customers to use strong passwords, protect account credentials, and avoid sending sensitive payment information through ordinary email.

We may provide limited personal information to service providers when reasonably necessary for them to perform services on our behalf or support the operation of our store.

Depending on the services used by our store, these recipients may include:

• Payment processors and financial service providers.
• Fulfillment, logistics, shipping, and delivery providers.
• Website hosting and ecommerce technology providers.
• Customer support and communication service providers.
• Security, fraud-prevention, analytics, and technical service providers.
• Advertising or marketing service providers where applicable and permitted.
• Government authorities or other parties where disclosure is required or permitted by applicable law.

We may also disclose information in connection with a legitimate corporate transaction, such as a restructuring, merger, financing, or transfer of business assets, subject to applicable legal requirements.

Our website may use cookies, pixels, local storage, and similar technologies to operate essential website features, remember preferences, understand website use, and support analytics or advertising functions.

Lunqevia™ may contain links to websites, applications, payment services, social platforms, or other services operated by third parties.

Once you leave our website or interact directly with an independent third-party service, that provider's own privacy policy and practices may apply. We encourage you to review those policies before providing personal information.

If advertising or marketing technologies are enabled on our website, we and our service providers may use information about website interactions to measure campaigns, understand engagement, or provide advertising that may be more relevant to visitors.

Depending on where you live, certain disclosures of personal information for cross-context behavioral advertising may be legally defined as a “sale,” “sharing,” or “targeted advertising,” even when money is not exchanged for personal information.

Depending on your location and the law that applies to your personal information, you may have one or more privacy rights.

To submit a privacy-related request, contact us at service@lunqevia.com. We may need reasonable information to verify your identity before completing certain requests.

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, or certain uses and disclosures of personal information, depending on the law that applies.

Where required, we will process eligible privacy requests in accordance with applicable legal requirements and available verification procedures.

Where our website recognizes legally applicable browser- based opt-out preference signals, such signals may be processed as required by applicable law for the browser or device from which the signal is received.

Lunqevia™ is intended for a general consumer audience and is not designed to intentionally collect personal information directly from children under 13.

If you believe a child has provided personal information to us inappropriately, please contact service@lunqevia.com so that we can review the situation and take appropriate action.

We may use your email address to send transactional communications related to orders, customer support, shipping, returns, refunds, account activity, or other services you request.

Where you have opted in or where otherwise permitted by applicable law, we may also send promotional messages about products, offers, or store updates.

Marketing emails may be unsubscribed from using the unsubscribe option included in the message. Opting out of promotional email does not prevent us from sending necessary transactional or service-related communications.

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or operational requirements.

Because our online store may rely on service providers, payment processors, fulfillment partners, and technology providers operating in different locations, personal information may be processed in countries or regions outside the place where you live.

Where required, appropriate measures will be used in connection with international processing or transfers in accordance with applicable legal requirements.

If we become aware of a security incident involving personal information, we will evaluate the circumstances, take reasonable steps to contain or address the issue, and provide notifications where required by applicable law.

The timing and method of any legally required notice may depend on the nature of the incident and the laws that apply to the affected information and individuals.

We may revise this Privacy Policy when our services, technology, business practices, or legal obligations change.

When an updated version is published, the “Last Updated” date near the top of this page will be revised. Where required by applicable law, additional notice may also be provided for material changes.

If you have a question about this Privacy Policy, the handling of your personal information, or a privacy request, please contact:

Shanghai Yuanmeigui Network Technology Co., Ltd.
Unit J, Room 101, Building 6, No. 2222 Huancheng Road, Juyuan New Area, Jiading District, Shanghai

Email: service@lunqevia.com
Phone: +86 18247737198
Business Hours: 24 Hours a Day, 7 Days a Week