By using our services, you confirm that you are legally permitted to enter into purchases and agreements under the laws applicable to you.

When placing an order or creating an account, you may be required to provide information including your name, email address, billing details, shipping address, and payment information. Information supplied to us must be accurate, complete, and current.

You are responsible for protecting your account credentials and for activity conducted through your account.

We make reasonable efforts to present product descriptions, dimensions, features, photographs, and other information accurately.

Product colors and appearance may vary slightly depending on lighting, photography, display settings, screen type, and other visual conditions.

Product availability may change without notice. We may update product information, discontinue an item, or limit quantities where reasonably necessary.

Submitting an order represents your request to purchase the products shown in your cart. Receipt of an order does not necessarily mean that the order has been accepted.

We may need to verify payment, product availability, shipping information, or other order details before confirming fulfillment.

If an order cannot be accepted or must be changed or cancelled, we will make reasonable efforts to contact you using the information provided with the order.

Transactions on our store are processed in United States Dollars (USD). The price applicable to an order is the price displayed when the order is submitted, subject to correction of genuine errors.

Unless otherwise stated during checkout, product prices may not include shipping charges, applicable taxes, customs duties, or other destination-based charges.

Available payment methods are displayed during checkout. Payment authorization may be handled by third-party payment service providers and financial institutions.

Orders are generally processed within 2–4 business days. During holidays, promotional events, or other periods of unusually high volume, processing may take up to 5 business days.

Our standard shipping fee is $5.99 per order.

Estimated delivery after dispatch is generally:

• United States: 10–15 business days.
• Canada, United Kingdom and Australia: 11–16 business days.
• Other supported destinations: 15–20 business days.

Delivery estimates are not guaranteed arrival dates. Carrier disruptions, weather, customs procedures, public holidays, and other circumstances may affect transit time.

If tracking remains unchanged for an extended period or your package appears lost, please contact service@lunqevia.com with your order number so that we can review the shipment and assist with an appropriate resolution.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

Customers should contact us before returning a product. Approved return requests will receive the appropriate return warehouse address and instructions.

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Please refer to our Return & Refund Policy for complete eligibility requirements, return shipping responsibilities, damaged-item procedures, and other after-sales terms.

Unless otherwise indicated, website content associated with Lunqevia™, including brand elements, text, graphics, photographs, product presentations, page layouts, and other original materials, is owned by or lawfully used by Shanghai Yuanmeigui Network Technology Co., Ltd. or its applicable licensors.

Content may not be copied, reproduced, republished, distributed, commercially exploited, or modified without appropriate permission except where applicable law expressly permits such use.

Certain website features, payment services, fulfillment functions, analytics tools, or external links may be provided by independent third parties.

Those third parties may operate under their own terms, privacy practices, and service conditions. When you choose to use an external service or visit a third-party website, you should review the policies that apply to that service.

Personal information provided through our website is handled according to our Privacy Policy and the practices of relevant service providers used to operate the store.

Please review our Privacy Policy for additional information about the types of information collected, why it may be processed, how it may be shared, and the privacy choices available to customers.

If you voluntarily submit reviews, suggestions, comments, photographs, or other content to Lunqevia™, you confirm that you have the right to provide that material and that it does not unlawfully infringe the rights of another person or organization.

Where permitted by law, you grant us permission to use, reproduce, display, and adapt content voluntarily submitted to us for purposes connected with operating, improving, and promoting our services.

Occasionally, website information may contain typographical mistakes, incomplete information, pricing errors, or inaccurate product, shipping, promotional, or availability details.

We may correct genuine errors and update inaccurate information when identified. If a material error affects an order you have already submitted, we will take reasonable steps to notify you and provide an appropriate resolution.

Our website and services may only be used for lawful purposes. You must not use them in a way that interferes with their operation, security, or the rights of other customers or third parties.

• Do not introduce viruses, malware, or harmful code.
• Do not attempt unauthorized access to accounts, systems, or protected areas.
• Do not use the website to commit fraud or provide intentionally false information.
• Do not unlawfully collect another person's personal data.
• Do not infringe copyrights, trademarks, privacy rights, or other legal rights.

We may restrict or suspend access to our services where reasonably necessary to protect the website, customers, our legal rights, or third parties, including where we reasonably believe these Terms have been materially violated.

Obligations that by their nature should continue after termination, including intellectual property obligations and outstanding payment obligations, will continue where applicable.

We aim to keep our online services accessible and useful, but we cannot guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance or technical issues.

To the extent permitted by applicable law, services are provided on an “as available” basis. Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded or restricted.

To the maximum extent permitted by applicable law, Shanghai Yuanmeigui Network Technology Co., Ltd. and its service providers will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or services where such liability may lawfully be limited.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded, or to reduce mandatory consumer rights available under applicable law.

To the extent permitted by applicable law, you agree to be responsible for claims or losses resulting from your unlawful use of the services, your material breach of these Terms, or your infringement of another party's legal rights.

If a provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, while the remaining provisions will continue to apply where legally permitted.

A failure to enforce a provision of these Terms on one occasion does not automatically waive the right to enforce it later.

These Terms, together with policies expressly referenced on our website, form the agreement governing your use of the relevant Lunqevia™ services, subject to any mandatory rights provided by applicable law.

You may not transfer your rights or obligations under these Terms where doing so would be inconsistent with applicable law or without any consent that may reasonably be required.

We may transfer rights or responsibilities associated with operating our services where legally permitted and where doing so does not remove mandatory consumer protections.

These Terms are interpreted subject to applicable laws and any mandatory consumer protections that apply to your transaction.

Nothing in these Terms is intended to remove statutory consumer rights that cannot lawfully be waived or limited. Depending on where you live, additional rights and remedies may apply.

We may revise these Terms when our services, business practices, legal requirements, or website functionality change.

The current version will be published on this page. Where required by applicable law, material changes will be communicated through an appropriate notice.

Questions about these Terms or an order may be directed to our customer support team.

Email: service@lunqevia.com
Phone: +86 18247737198
Business Hours: 24 Hours a Day, 7 Days a Week

Shanghai Yuanmeigui Network Technology Co., Ltd.
Unit J, Room 101, Building 6, No. 2222 Huancheng Road, Juyuan New Area, Jiading District, Shanghai