Shipping Policy
Shipping Support You Can Trace Back to Us
Lunqevia™ is operated by the legal business identified below. These details are provided so customers can clearly understand who operates our store and how to reach us regarding an order, shipment, or delivery concern.
Lunqevia™ Delivery Guide
Shipping Made Clear From Order to Arrival
We want you to know what happens after you place an order. This Shipping Policy explains how Lunqevia™ prepares, dispatches, tracks, and supports your shipment throughout the delivery process.
Our Fulfillment Approach
A Practical Route From Our Network to Your Home
Depending on product availability and your delivery destination, orders may be fulfilled through our own operations or trusted partner facilities. This flexible fulfillment model helps us serve customers across different regions while keeping customers informed throughout the shipping process.
Order Preparation
After payment is confirmed, your order enters processing, where the item is prepared and packaged for shipment.
Shipment & Tracking
Once dispatched, shipping information is generated so you can follow the progress of your package.
Delivery Support
If a shipment is delayed, damaged, or appears to be lost, our customer service team can help review the situation.
Processing Time & Shipping Cost
Orders are normally prepared after payment has been successfully confirmed. Processing includes order review, preparation, and packaging before the shipment is handed over for delivery.
Most orders are prepared for dispatch within this period after payment confirmation.
During holidays, major promotions, or periods of unusually high order volume, additional processing time may be needed.
A flat standard shipping charge of $5.99 applies to each order.
The estimated delivery windows shown below begin after your order has been shipped.
Estimated Delivery Time
Delivery time varies according to destination, carrier operations, local delivery conditions, and customs procedures where applicable. The following estimates apply after dispatch.
Fulfillment & Shipping Origin
Lunqevia™ works with a distributed fulfillment network. Depending on inventory availability, the product ordered, and the destination, an order may be prepared and dispatched from our own or partner fulfillment facilities.
Because fulfillment locations may vary between orders, the shipping origin of a package may be different from our registered business address.
Tracking Your Order
After your order has been dispatched, you will receive a shipping confirmation containing available tracking information.
- Tracking activity may take approximately 1–3 business days to appear after shipment information is created.
- A short period without a new tracking scan does not necessarily mean that the shipment has stopped moving.
- If tracking remains unchanged for an extended period, contact us with your order number so our team can review the shipment.
International Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or local authorities.
Where these charges apply, they are generally determined by the destination country's customs rules and are the customer's responsibility unless otherwise stated during checkout.
Customs inspections and clearance procedures may also add time to the delivery process. Lunqevia™ does not control the timing or amount of charges assessed by local customs authorities.
Order Changes & Cancellations
If you notice an incorrect shipping address or need to request an order cancellation, please contact us as soon as possible.
We will make a reasonable effort to accommodate requests received within this period. However, if fulfillment or shipment has already progressed to a stage where the order can no longer be changed or stopped, the requested modification or cancellation may not be possible.
Delayed, Lost or Damaged Shipments
Delivery problems can occasionally happen. If something does not look right with your shipment, please contact Lunqevia™ so our team can review the issue rather than assuming that you must resolve it on your own.
Damaged on Arrival
If your package or item arrives damaged, contact service@lunqevia.com within 72 hours of delivery. Please include your order number, a description of the issue, and clear photos of the damage and packaging where possible. After reviewing the case, we will provide an appropriate solution, which may include a replacement or refund.
Lost or Unusually Delayed
If tracking has not updated for an extended period, or the shipment appears to be lost, contact us with your order number and tracking information. We will review the shipment and, where appropriate, work with the carrier or fulfillment partner to provide a suitable resolution. If a package is confirmed lost in transit, we will arrange a replacement or refund at no additional cost to you.
Delivery Address Information
Customers are responsible for providing complete and accurate delivery information when placing an order. Please review your name, street address, apartment or unit number, city, postal code, and other relevant delivery details before completing checkout.
If you discover an address error after ordering, contact service@lunqevia.com within the 12-hour modification window. We will attempt to update the information when fulfillment status allows.
Need Help With a Shipment?
If you have questions about processing, tracking, a delayed delivery, or another shipping issue, contact our customer support team and include your order number whenever possible.
Contact Lunqevia™ Support