Return & Refund Policy
Company Name: Taiyuan Xiaodian District Huochang Technology Co., Ltd.
Email: service@lunqevia.com
Easy Returns, Reliable Support
At Lunqevia™, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
We are committed to making every step simple, transparent, and customer-friendly.
1. Return Requirements
We accept return requests within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
✔ The product is in its original condition
✔ The item has not been used, damaged, or modified
✔ All original packaging and included accessories are preserved
✔ Proof of purchase or order information is provided
Items that do not meet these requirements may not be eligible for return approval.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@lunqevia.com
After reviewing your request, we will provide return instructions if your return is approved.
Please note:
- Do not send items back before receiving return authorization
- Unauthorized returns may not be accepted
- Return instructions must be followed to ensure smooth processing
3. Damaged, Defective, or Incorrect Orders
Please inspect your order carefully after delivery.
If your item arrives:
- Damaged during shipping
- Defective or not functioning properly
- Different from the product ordered
Please contact us as soon as possible with your order details and supporting photos.
Our team will review the situation and work with you to provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Personalized or customized items
- Products that have been used or altered
- Items damaged due to improper handling
- Clearance or final sale products
- Gift cards
- Original shipping charges
If you are uncertain whether your purchase qualifies, please contact our support team before submitting a return request.
5. Exchanges
If you would like to replace an item with another product, the recommended process is:
- Submit a return request for the original item
- Wait for the return to be received and approved
- Place a new order for the replacement product
This helps ensure faster processing and accurate fulfillment.
6. European Union Customers – 14-Day Cancellation Right
For orders delivered to customers within the European Union, you may have the right to cancel your purchase within 14 days after receiving your order.
To qualify:
✔ The item must remain unused
✔ The product must be returned with original packaging
✔ Proof of purchase is required
This right applies in addition to our standard return terms where applicable.
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us at:
8. Return Shipping Information
A return request must be approved by Lunqevia™ before sending any product back.
Once approved, we will provide the necessary return instructions and shipping details.
Please do not ship returns without prior authorization.
Thank you for choosing Lunqevia™.
We appreciate your trust and are dedicated to providing thoughtfully designed products, dependable service, and a smooth shopping experience from purchase to after-sales support.
